Role Objective

• Reporting to the Director of Finance, the Information and Communications Technology Manager will be responsible for overseeing and providing high-level support on hardware, software and network systems.

Job Summary

Financial:

• To prepare the Annual ICT Department Budget.
• To establish and maintain good working relationships with hardware and software suppliers and service providers, ensuring contractual responsibilities are met.
• To prepare monthly ICT reports and forecasts and schedule resources accordingly.
• Maintain operating equipment/supplies par level.

Operational:

• Establish/maintain internal controls and ensures compliance with ICT systems
• Inspect and evaluate all ICT Department equipment and supplies regularly and reports status necessary in evaluating efficiency
• Participate in constantly reviewing the current procedures and practices to ensure that the processes are simple for staff. 
• To ensure that the hotel is adhering to all ICT Policies and Procedures.
• Conducts random check of ICT-related equipment and installations on the facility daily.

Systems maintenance and Development:

• Responsible for ICT training and development of ICT associates and all other users in the hotel
• Champion optimum usage of existing systems through training and system development work
• Explore system improvement opportunities

ICT Standards and Management:

• Prepare and periodically update strategic plans for ICT development for the hotel
• Develop and prepare major ICT projects, including budget and project timetables; and oversee implementation of approved projects.
• Keep alive the Manual of ICT Policies and Procedures.

Job Requirements:

• University degree in computer science or related field; Post graduate qualification will be an added advantage
• 5 years minimum in a suitable work environment, of which at least 2 in a senior managerial capacity
• Technical certifications 
• Project management
• Troubleshooting skills
• Ability to prioritize effectively
• Excellent analytical, communication, and problem-solving skills.
• Attention to detail and ability to work with high levels of accuracy.
• Strong ethical standards and high levels of integrity.
• Proactive mindset with the ability to work independently.
• Ability to handle confidential information with discretion.