Position: Senior Customer Service Executive 

Date Posted: December 11, 2025

Industry: Logistics / Freight Forwarding / Customer Service

Employment Type: Full Time

Experience: Minimum 5 years (Customer Service in Freight Forwarding mandatory)

Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Time Global Shipping

Description:
Time Global Shipping is seeking an experienced and motivated Senior Customer Service Executive to join our team in Dubai. This role is ideal for a logistics professional with strong communication skills, proven experience in freight forwarding, and the ability to lead a team while working efficiently in a fast-paced environment.

Key Responsibilities

• Oversee customer service operations for freight forwarding clients, ensuring timely and accurate communication.
• Manage client inquiries, track shipments, and resolve issues promptly to maintain high levels of customer satisfaction.
• Lead and mentor a small team, providing guidance and support to achieve departmental goals.
• Coordinate with internal departments and external partners to ensure smooth logistics processes.
• Maintain detailed records of customer interactions, shipment statuses, and service issues.
• Contribute to process improvements to enhance operational efficiency and client experience.

Requirements

• Minimum 5 years of experience in customer service within the freight forwarding or logistics industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build effective relationships with clients and team members.
• Ability to lead a team and work under pressure in a fast-paced environment.
• Detail-oriented with strong organizational and problem-solving abilities.