Position: Customer Service Executive

Date Posted: December 10, 2025

Industry: Financial Services / Exchange House

Employment Type: Full Time

Experience: 2–3 years

Qualification: Graduate in Finance or relevant field

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Al Fuad Exchange

Description:
We are looking for a dedicated Customer Service Executive to join our team at the Dubai Head Office. This position is open specifically for Arab Nationals, and immediate joiners will be given preference. The role requires a strong focus on customer satisfaction, effective complaint resolution, and contributing to overall service improvements.

Key Responsibilities:

• Customer Complaints Management: Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolutions.
• Call Records Maintenance: Maintain accurate and up-to-date records of all customer interactions, inquiries, and resolutions.
• Reporting & Surveys: Prepare monthly reports and conduct customer satisfaction surveys to identify trends and improvement areas.
• Policy & Process Improvement: Review and enhance customer service policies and processes to boost efficiency and customer satisfaction.
• Interdepartmental Collaboration: Work closely with other departments to resolve customer issues and improve service delivery.
• Team Supervision & Development: Mentor and supervise the customer service team to ensure optimal performance and professional growth.
• Daily Operations Oversight: Manage day-to-day operations across multiple channels including phone, email, and chat.
• Training for New Hires: Conduct onboarding and training programs to align new staff with company standards.
• Case Escalation Management: Oversee escalated cases to ensure swift and effective resolution while maintaining service quality.
• Training Material Development: Develop and maintain comprehensive training materials for continuous staff development.