Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Collaborate with the Sales team to understand customer requirements, business objectives, and technical constraints.
• Design and architect end-to-end technical solutions leveraging Safaricom’s full product portfolio.
• Provide subject-matter expertise across Connectivity, Cloud & Hosting, IoT, Cybersecurity, Unified Communications, and Digital Services (including M-PESA APIs).
• Develop comprehensive technical documentation, including solution designs, architecture diagrams, and Bills of Materials (BOM).
• Lead pre-sales engagements by delivering technical presentations, product demonstrations, and client workshops.
• Drive high-quality responses to RFPs, RFIs, and RFQs, ensuring technical accuracy and compliance.
• Conduct proof-of-concepts (POCs) and pilot deployments to validate and optimize proposed solutions.
• Build and maintain strong relationships with enterprise customers, offering strategic technical guidance and best practices.
• Collaborate cross-functionally with Product, Marketing, and Project Management teams to provide customer insights and influence product roadmaps.
• Mentor and upskill Sales teams on technical aspects of Safaricom’s solutions while maintaining updated technical sales collateral.

Qualifications

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, Electrical Engineering, or a related field.
• 3-5 years of proven experience in a technical pre-sales, solutions architecture, or systems engineering role, preferably within a telecommunications, MSP, or technology vendor environment.
• Strong understanding of core networking concepts (TCP/IP, DNS, VPN, LAN/WAN, SD-WAN) and telecommunications infrastructure.
• Hands-on experience with at least two of the following domains: Cloud Computing (AWS, Azure, Google Cloud), Cybersecurity, IoT platforms, or Unified Communications.
• Exceptional presentation, communication, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Knowledge of Agile practices and methodology
• Professional certifications such as CCNA/CCNP, AWS/Azure Solutions Architect, CEH, CISSP, or similar.
• Experience with API integration and a basic understanding of software development principles.
• Knowledge of the Kenyan and East African enterprise technology landscape.
• Experience with CRM systems (e.g., Salesforce) and diagramming tools (e.g., Visio, Lucidchart).