Posted:November 14, 2025
By:Hiring Kenya
Company Details
Industry:
Hospital & Health Care
Description:
CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected healthcare providers across Kenya. With every transaction, we combine a digital payment with real time medical and financial data collection, to help make healthcare safer and more transparent for both patients and healthcare providers. CarePay has contracted more than 2,000 healthcare facilities across Kenya, with an ambition to drive healthcare inclusion for millions of Kenyans.
Job Description
- The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay.
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:
- Higher Diploma in a related field
- At least 1 year of experience in Operations or Customer Service
- Strong customer relationship experience
- Solid understanding of customer service and operations
- Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
- Typing skills (at least 30 words per minute preferred)
- Excellent telephone skills
- Excellent conflict resolution skills
- Technical skills (preferably with telephone and order booking systems)
- Excellent communication skills, both spoken and written
- Excellent negotiation and interpersonal skills
- Mental alertness
- Assertiveness
Salary: Discuss During Interview
Education: High/Secondary School
Employment Type: Contract Based
