Application & Software Officer

Company: Brites Management Services

Location: Mlolongo, Kenya

Category: Information Technology

Education: Diploma in Computer Science, Information Systems, or Software Engineering

Salary: Kshs. 50,000 - Kshs. 70,000

Employment Type: Full-Time

Key Responsibilities

• Develop, test, and maintain software applications to meet user needs and requirements.
• Collaborate with cross-function teams to define, design, and ship new features.
• Monitor and improve application performance, ensuring high reliability and responsiveness.
• Identify and correct bottlenecks, fix bugs, and improve application efficiency.
• Document development processes, code changes, and other necessary project information.
• Provide technical support and training to users and other stakeholders.

Application Management & Support

• Administer, configure, and maintain core business applications such as ERP, CRM, HR, Finance, and Inventory systems.
• Monitor application performance and ensure optimal uptime and user accessibility.
• Manage user accounts, roles, and permissions within enterprise systems.
• Troubleshoot and resolve software-related issues in collaboration with vendors, developers, and internal users.
• Perform regular updates, patches, and version upgrades to ensure system stability and security.
• Coordinate testing of system upgrades and enhancements before deployment.

Systems Optimization & Development

• Identify and recommend system improvements or automation opportunities to enhance business efficiency.
• Participate in business process analysis to align technology with operational requirements.
• Collaborate with developers or consultants to customize or integrate systems as needed.
• Document workflows, data flows, and integration points between business systems.
• Support digital transformation initiatives and the adoption of new technologies.

Database Administration & Data Integrity

• Manage and maintain databases ensuring data integrity, accuracy, and availability.
• Conduct routine database backups and recovery procedures.
• Monitor database performance, troubleshoot bottlenecks, and optimize queries.
• Implement and enforce data security, access controls, and retention policies.
• Support data migration, cleaning, and reporting activities.

 User Support & Training

• Serve as the primary point of contact for application-related support and queries.
• Provide user onboarding, training, and documentation for new systems or features.
• Create and maintain user manuals, FAQs, and knowledge-base materials.
• Ensure timely communication to users about scheduled maintenance, upgrades, or outages.

 Software Governance & Compliance

• Ensure compliance with software licensing agreements and vendor contracts.
• Maintain an up-to-date software inventory and documentation repository.
• Enforce IT and data security policies in line with organizational and regulatory standards.
• Conduct regular audits on application usage and security vulnerabilities.

Collaboration & Continuous Improvement

• Liaise with various departments to understand their software needs and challenges.
• Work with ICT leadership to evaluate and recommend new tools or platforms.
• Stay updated with industry trends and emerging technologies relevant to business applications.
• Participate in budgeting, planning, and vendor evaluation processes.

Requirements

• Diploma in Computer Science, Information Systems, Software Engineering, or a related field.
• Proven experience in software development and application management.
• Strong knowledge of programming languages such as Java, C#, or Python.
• Experience with database management systems like SQL Server or MySQL.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication and interpersonal skills.
• Strong understanding of database management systems (DBMS) such as MySQL, SQL Server, or Oracle
• Experience with ERP, CRM, or other enterprise applications is an added advantage
• Proficiency in application troubleshooting, system integration, and process automation
• Working knowledge of software development life cycle (SDLC) and IT service management (ITSM) practices
• Familiarity with cloud-based applications and software licensing management

Perks and Benefits

• Competitive salary range of Kshs. 50,000 - Kshs. 70,000 based on experience and qualifications.
• Opportunities for professional growth and development.
• Friendly and supportive work environment.
• Access to cutting-edge technology and tools.
• Health and wellness benefits.

If you are passionate about software development and eager to join a dynamic team in the consulting industry, we encourage you to consider this exciting opportunity at Brites Management Services.