Posted:November 5, 2025
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
FLEX was founded with the ambitious goal of bring families and people together by providing a cheaper and flexible way of sending money. After searching for a reliable way of sending money to Africa, a group of experienced financial managers with several years of experience came together to improve this service and change the way money is transferred. Flex Money transfer Limited is an African Company based in Kenya that offers international money transfer services and Forex. At Flex our objective is to exceed the expectations of our clients by providing unparalleled safe, secure and reliable money transfer services as well as offering the best exchangerates in town. In addition to money transfer services, Flex Money offers bulk M-Pesa services to local businesses and organizations. Flex money is also one of fastest growing money transfer and remittance services company in Africa. To better serve our customers, the company is constantly expanding its agent network by building strong and reliable partnerships and introducing new products and services.
Job Description
- We’re looking for a dynamic and results-oriented Branch Team Lead to oversee branch operations. The successful candidate will be responsible for ensuring branch profitability, maintaining compliance with CBK and AML/CFT regulations, enhancing customer satisfaction, and leading a motivated team to achieve operational excellence.
Responsibilities
- Oversee daily forex and remittance operations, ensuring competitive rates, efficient service delivery, and maximized returns.
- Manage cash flows, vault operations, and teller allocations to maintain optimal liquidity and security.
- Monitor branch performance, analyze P&L reports, and drive business development initiatives to grow revenue and customer base.
- Supervise, coach, and mentor branch staff to enhance performance, teamwork, and customer service excellence.
- Identify training needs, coordinate capacity-building programs, and uphold company HR policies and procedures.
- Promote Flex products and services to strengthen customer relationships and ensure prompt resolution of client inquiries or complaints.
- Enforce strict adherence to CBK, AML/CFT, and internal compliance standards, including proper KYC/EDD documentation and timely escalation of STRs/SARs.
- Conduct teller audits, surprise cash checks, and implement risk control measures to minimize losses and maintain branch integrity.
- Prepare and submit accurate reports, ensuring transparency, accountability, and audit readiness.
- Collaborate with management to provide performance insights, operational feedback, and continuous improvement recommendations.
Qualifications
- Bachelor’s degree in Business, Finance, or a related field.
- Minimum 3–5 years’ experience in financial services, forex, or money remittance operations.
- Strong leadership, analytical, and problem-solving skills.
- Sound understanding of CBK and AML/CFT regulatory requirements.
- Excellent interpersonal and communication abilities.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information
