Duties and Responsibilities:

Talent Acquisition and Retention:

• Develop and implement effective recruitment strategies to attract skilled professionals in the industry.
• Conduct interviews, evaluate candidates, and make hiring recommendations.
• Collaborate with department managers to forecast staffing needs and address talent gaps.
• Design retention programs to foster employee engagement and reduce turnover.

Employee Relations and Conflict Resolution:

• Serve as a trusted advisor to employees and managers on HR-related issues.
• Handle employee grievances, conflicts, and disciplinary actions in a fair and consistent manner.
• Promote a positive work environment through effective communication and conflict resolution techniques.

Training and Development:

• Identify training needs and develop programs to enhance employee skills and competencies.
• Coordinate with external training providers and internal subject matter experts to deliver relevant training sessions.
• Monitor employee performance and provide constructive feedback to support professional growth

Compliance and Policy Implementation:

• Stay abreast of labor laws, regulations, and industry standards to ensure compliance.
• Develop and update HR policies, procedures, and employee handbooks as needed.
• Conduct regular audits to assess compliance with company policies and legal requirements.

Benefits Administration:

• Administer employee benefits programs, including health insurance, retirement plans, and other perks.
• Communicate benefit options to employees and assist with enrollment and inquiries.
• Evaluate benefit offerings and recommend adjustments to remain competitive in the market.

HR Metrics and Reporting:

• Track key HR metrics, such as turnover rates, recruitment costs, and training effectiveness.
• Prepare regular reports and presentations for management review.
• Use data insights to inform decision-making and improve HR processes.

Performance Management & Development

•  Develop clear performance frameworks and feedback loops
• Coordinate learning and development programs that match individual and team growth goals
• Coach managers on people development and conflict resolution

Required Specifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field. 
• Registered member of IHRM
• Proven experience in HR management roles, preferably in the creative sector
• Strong knowledge of labor laws and regulations.
• Mandatory experience performance management system
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to maintain confidentiality and handle sensitive information with tact and discretion.
• Proficiency in HRIS (Human Resources Information Systems) and other relevant software applications.