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Officer, Global Markets Operations

Nairobi, Kenya
This Job has Expired
Company Details
Industry: Banking
Description: Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.
Job Description

Job Purpose 

  • Receive and process structured settlement instructions, monitor the settlement lifecycle, identify and escalate exceptions within specified deadlines, and respond to basic client queries to optimize the number of transactions that settle within deadline.

Key Deliverables 

  • Attend the required training and adhere to relevant controls, policies, processes, procedures and instructions and identify and report incidents to limit and mitigate risk and fulfil regulatory / legislative requirements.
  • Check external source of data to validate/match information, escalate unresolved items and consolidate and prepare documentation for validation and approval to facilitate the billing of claims, fees or penalties.
  • Complete the check-sheet (Control First) at the end of day to confirm that all assigned tasks are completed according to guidelines and deadlines.
  • Conduct basic investigations, timeously flag and resolve structured exceptions with the support of internal stakeholders (e.g. Traders and Trade Support) and/or speedily escalate to maximize the number of trades settled within specified deadlines to ensure risk to Wholesale Bank is minimized and client experience is optimized. 
  • Contribute to the operational risk report and other management information by logging information (e.g. key risk indicator capture) to facilitate accurate management information and reporting.
  • Establish internal stakeholder relationships within Settlements to ensure the efficient and effective resolution of simple queries and exceptions for vanilla products.
  • Identify and raise potential issues internally that could result in a failed trade.
  • Identify and report operational incidents and issues internally to ensure delivery of high-quality service.
  • Identify discrepancies with information captured by counterparties (internal and external) and manage basic queries for structured settlements by referring to the relevant stakeholders and requesting amendments to verify the accuracy of the settlement.
  • Monitor and track queues / systems for structured products (single product) to identify failed / unmatched settlements. Generate reports and instructions from the system to manage and mitigate settlement risk.


  • Type of Qualification: Bachelors Degree 
  • Field of Study: Business related studies 

Work Experience 

  • 1-2 years 
  • Basic knowledge gained in a bank or securities environment. General payments / settlements experience will be advantageous.
  • Basic knowledge of operating systems (basic SWIFT) and Financial Markets knowledge.
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya

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