Key Responsibilities

• Lead and manage IT operations and infrastructure across all Spiro geographies, ensuring high availability of systems supporting swap stations, charging hubs, and energy networks.
• Oversee employee IT services including laptops/desktops, collaboration tools, cloud accounts, and enterprise applications (HR, Admin, Finance, and CRM).
• Implement and maintain network infrastructure connecting battery swap stations, charging points, and service hubs, ensuring robust uptime and data synchronization with central systems.
• Drive cybersecurity, data privacy, and disaster recovery strategies aligned with ISO 27001, NIST, and global best practices.
• Partner with Energy Operations, IoT, and AI teams to enable real-time analytics, predictive maintenance, and automated monitoring of connected assets.
• Manage large-scale distributed hardware infrastructure such as routers, CCTV, IoT gateways, solar inverters, and industrial edge devices, ensuring reliable connectivity and power redundancy.
• Define and monitor SLAs, uptime metrics, and response protocols for all IT and field infrastructure systems.
• Collaborate with Cloud Engineering and DevOps teams for hybrid deployments (AWS, Azure, GCP) ensuring scalability and cost optimization.
• Lead and mentor a regional IT team; oversee vendor management, procurement, and contract negotiations with ISPs, OEMs, and energy network providers.
• Align IT strategy with business expansion plans—supporting new country launches, swap station rollouts, and EV fleet growth.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 10+ years of experience in IT infrastructure management, with 5+ years in a senior leadership role.
• Proven experience in multi-country IT operations, preferably within EV, energy, or petrol-station networks.
• Strong background in network design, hybrid cloud, and systems administration.
• Hands-on experience managing IoT or telemetry-based distributed assets, particularly in charging, swapping, or industrial environments.
• Deep understanding of cybersecurity, data protection, and governance frameworks.
• Excellent leadership, vendor management, and communication skills with ability to deliver under pressure in a fast-scaling, tech-driven environment.