DUTIES AND RESPONSIBILITIES

Sales Operations Support:

• Coordinate daily sales activities, including tracking leads, follow-ups, and customer interactions.
• Assist sales managers in planning and executing sales campaigns and promotional activities.
• Maintain up-to-date sales records, databases, and customer profiles.
• Prepare regular sales reports, dashboards, and performance metrics for management review.

Communication and Coordination:

• Serve as the primary link between sales teams and management, ensuring timely dissemination of information.
• Schedule and organize team meetings, training sessions, and client appointments.
• Facilitate smooth handover of customer queries and feedback to relevant teams.

Customer Relationship Support:

• Support the sales team in managing client accounts, responding to inquiries, and resolving minor issues.
• Ensure excellent customer experience by assisting in coordinating client follow-ups and engagements.

Process Improvement:

• Identify gaps in sales processes and suggest improvements to enhance efficiency and team performance.
• Assist in implementing best practices for sales tracking, reporting, and documentation.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Sales & Marketing, Business Administration, or a related field.
• Minimum of 2–3 years of experience in sales coordination, operations, or support roles.
• Strong organizational, multitasking, and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools is an added advantage.
• Ability to work independently as well as part of a team.
• High attention to detail and problem-solving skills.