Client Relations Assistant – Order Keying In

Company: Mission for Essential Drugs and Supplies (MEDS)

Location: Nairobi, Kenya

Industry: Pharmaceuticals

Category: Customer Service, Healthcare, Medical, Nursing

Employment Type: Full-Time

Education: Diploma

Salary: Negotiable during interview

Job Description

We are seeking a dedicated and detail-oriented Client Relations Assistant to join our team. The successful candidate will play a crucial role in ensuring client satisfaction by accurately keying in orders and providing exceptional customer service.

Key Responsibilities

• Receive and process orders from clients accurately and efficiently.
• Maintain up-to-date records of order entries and client interactions.
• Provide prompt and courteous responses to client inquiries and concerns.
• Coordinate with other departments to ensure timely delivery of products.
• Assist clients with product information and order status updates.
• Identify and resolve any issues related to orders in a timely manner.
• Contribute to the improvement of client satisfaction and service quality.

Requirements

• Diploma in Clinical Medicine, Customer Care, or a related field.
• 1 year experience in customer service or a related area.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in using computer software and order management systems.
• Commitment to maintaining high standards of service and professionalism.
• Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skills
• Behavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to details
• Knowledgeable about the Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.

Perks and Benefits

• Competitive salary package, discussed during the.
• Opportunities for career growth and development.
• Supportive and collaborative work environment.
• Access to ongoing training and professional development.
• Making a meaningful impact in the healthcare industry.

Join us in our mission to improve healthcare delivery and make a difference in the lives of many. We look forward to welcoming a new team member who shares our commitment to excellence and service.