Job Title: Client Relations Assistant – Complaint Handling

Location: Nairobi, Kenya

Industry: Pharmaceuticals

Category: Customer Service, Healthcare, Medical

Employment Type: Full-time

Education: Diploma

Salary: Discussed during the interview

Key Responsibilities

• Manage customer complaints and queries in a professional and timely manner.
• Ensure accurate documentation and tracking of customer complaints.
• Coordinate with various departments to resolve customer issues efficiently.
• Maintain a high level of customer satisfaction by providing excellent service.
• Prepare and present reports on complaint handling to management.
• Identify patterns and trends in customer complaints to suggest improvements.

Requirements

• Diploma in Customer Care, Healthcare, Medicine, or a related field.
• 1 year experience in a customer service role, preferably within the healthcare or pharmaceutical industry.
• Basic knowledge of Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.
• Strong communication and interpersonal skills.
• Ability to handle complaints with empathy and professionalism.
• Excellent problem-solving skills and attention to detail.
• Proficient in using customer service software and tools.

Perks

• Opportunity to work with a leading organization in the pharmaceutical industry.
• Collaborative and dynamic work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

Deadline: Nov 5, 2025