DUTIES AND RESPONSIBILITIES

Oversee Day-to-Day Operations of the Veterinary Facility

• Manage the daily functioning of the veterinary premises, including clinical, administrative, and support services.
• Ensure a well-organized flow of clients, patients, staff, and supplies for smooth service delivery.
• Monitor the cleanliness, safety, and efficiency of the facility to ensure it meets both internal and external operational standards.
• Identify operational bottlenecks or inefficiencies and implement strategic solutions for continuous improvement.

Supervise Veterinary Staff

• Provide direct oversight and leadership to veterinary surgeons, technicians, interns, and animal handlers.
• Develop duty rosters, approve schedules, and ensure optimal staffing levels to meet client and patient needs.
• Conduct regular team meetings and performance reviews, providing feedback, mentorship, and professional development support.
• Ensure that staff adhere to clinical protocols, patient care standards, and ethical guidelines.

Ensure Compliance with Legal and Regulatory Frameworks

• Maintain up-to-date knowledge of the Veterinary Surgeons and Veterinary Para-professionals Act, KVB regulations, and other applicable laws.
• Ensure all veterinary procedures, drug handling, waste disposal, and patient records comply with national and county-level regulatory requirements.
• Prepare and maintain compliance documentation for audits, inspections, or licensing renewals.
• Lead internal compliance audits and implement corrective measures for any non-conformities.

Uphold Ethical and Professional Veterinary Standards

• Enforce adherence to the professional code of conduct as outlined by the Kenya Veterinary Board and other relevant authorities.
• Promote a culture of integrity, accountability, and respect among staff and stakeholders.
• Handle ethical dilemmas or misconduct cases in accordance with established legal and professional protocols.
• Serve as a role model for veterinary ethics in clinical decision-making and client communications.

Clinical Oversight and Quality Assurance

• Oversee and evaluate the quality of veterinary care provided to ensure best practices are followed.
• Review complex or critical cases and offer clinical guidance to attending veterinarians.
• Ensure that diagnostic tools, treatment plans, and patient follow-ups are appropriately utilized and documented.
• Develop and update clinical protocols and SOPs in collaboration with the veterinary team.

Inventory and Resource Management

• Manage procurement, storage, and usage of medical supplies, pharmaceuticals, vaccines, and surgical equipment.
• Ensure all drugs and vaccines are handled and stored in accordance with KVB and Ministry of Agriculture guidelines.
• Maintain accurate stock records and minimize losses due to expiry, theft, or mismanagement.
• Work closely with suppliers to ensure timely deliveries and negotiate favorable terms.

Training and Capacity Building

• Identify training needs among veterinary and support staff and organize in-house or external training sessions.
• Promote ongoing professional development and encourage staff participation in CPD (Continuing Professional Development) programs.
• Coordinate with veterinary institutions and boards to facilitate attachments, internships, and mentorship programs.
• Ensure new staff undergo comprehensive onboarding and orientation.

Stakeholder Engagement and Client Relations

• Act as the primary liaison between the veterinary practice and regulatory bodies, suppliers, partner organizations, and the community.
• Ensure excellent client service standards, addressing escalated complaints or concerns promptly and professionally.
• Represent the organization in professional forums, stakeholder meetings, and community outreach programs.
• Promote public education on animal health, zoonotic diseases, and responsible pet ownership.

Risk Management and Emergency Preparedness

• Develop and implement safety protocols, infection control procedures, and emergency response plans.
• Ensure that the practice is equipped to manage disease outbreaks, injury incidents, or clinical emergencies.
• Oversee vaccination, deworming, and biosecurity protocols for in-house and client animals.
• Ensure all staff are trained in first aid, emergency handling, and use of personal protective equipment (PPE).

• Compile regular reports on clinical performance, staff productivity, regulatory compliance, and client satisfaction.
• Contribute to strategic planning for practice growth, quality improvement, and community engagement.
• Analyze operational data and industry trends to guide decision-making and innovation.
• Present reports to directors, partners, or board members as required.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Veterinary Medicine (BVM) from a recognized institution
• Must be registered and licensed by the Kenya Veterinary Board (KVB)
• Minimum of 5 years of proven post-licensure experience in veterinary practice, with at least 2 years in a supervisory or management role.
• Comprehensive knowledge of the Veterinary Practice Act and current industry standards.
• Strong leadership, organizational, and interpersonal skills.
• Demonstrated ability to work under pressure, solve problems proactively, and make sound decisions.
• Excellent communication and reporting skills.