DUTIES AND RESPONSIBILITIES

• Welcome guests warmly as they arrive at the restaurant.
• Escort guests to their tables and ensure they are comfortably seated.
• Present menus and offer assistance with menu navigation, highlighting specials or promotions.
• Accurately take guest food and beverage orders, noting any dietary restrictions or special requests.
• Repeat orders back to guests for confirmation.
• Enter orders promptly into the POS (Point of Sale) system.
• Liaise effectively with kitchen and bar staff to ensure timely preparation and delivery.
• Deliver orders to tables efficiently and in a presentable manner.
• Ensure all dishes and drinks are served correctly as per the guest’s request.
• Check back with guests during their meal to ensure satisfaction and respond to additional requests.
• Provide attentive, respectful, and friendly service throughout the guest's dining experience.
• Handle guest inquiries, complaints, or concerns professionally and escalate unresolved issues to the supervisor or manager.
• Build rapport with repeat customers and create a welcoming atmosphere.
• Prepare accurate bills as per the orders made.
• Present checks and handle various modes of payment (cash, card, mobile money).
• Issue receipts and ensure proper documentation for each transaction.
• Clear used dishes, cutlery, and glassware from tables in a timely manner.
• Reset tables neatly and quickly for the next round of guests.
• Ensure all tables are clean and set to the restaurant’s standards.
• Maintain a clean and organized working area at all times.
• Adhere strictly to food safety, hygiene, and sanitation guidelines.
• Participate in daily cleaning duties, including wiping surfaces, refilling condiments, and arranging furniture.
• Work closely with fellow wait staff, kitchen, and bar teams to ensure smooth operations.
• Attend staff briefings, training sessions, and contribute to team meetings.
• Offer help to colleagues during peak hours or busy shifts.
• Monitor and report low levels of condiments, tableware, or serving supplies.
• Assist in setting up dining areas, restocking items, and closing procedures.
• Support inventory checks when required.
• Stay informed about current menu offerings, daily specials, and promotions.
• Recommend dishes and beverages that enhance the dining experience.
• Use suggestive selling techniques to increase average guest spend while prioritizing guest satisfaction.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate in Hospitality Management, Food & Beverage Service, or related field.
• Minimum of 3 years’ proven experience as a Waiter in a reputable restaurant, café, or hotel.
• Excellent interpersonal and communication skills.
• Strong attention to detail and a positive, energetic attitude.
• Ability to multitask and work efficiently under pressure.
• Must be a team player with a customer-focused mindset.
• Good knowledge of food safety standards and hygiene practices.