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Hiring Kenya » Account Manager

Account Manager

Nairobi, Kenya
This Job has Expired
Company Details
Industry: Telecommunications
Description: Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand.
Job Description

ACCOUNT MANAGER JOB RESPONSIBILITIES

  •  Develop strong relationships with customers, connecting with key business executives and stakeholders.
  •  Identify new business opportunities among existing customers.
  •  Respond to client queries.
  •  Liaise with cross-functional internal teams to improve the entire customer/client experience.
  •  Serve as the lead point of contact for customer account management matters.
  •  Build and maintain strong, long-lasting client relationships.
  •  Negotiate contracts, close and service agreements.
  •  Ensure the timely and successful delivery of solutions according to customer needs and objectives.
  •  Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.
  •  Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
  •  Prepare reports on account status.
  •  Tender management for both technical and financial proposal and proactive follow up.
  •  Continuous analysis of competition and changing market trends.
  •  Financial management in terms of invoicing, payment follow ups and credit note issuance.
  •  Conducting service review with clients.
  •  Assist with challenging client requests or issue escalations as needed.
  •  Keep clients satisfied and engaged with our products and services in the long run.

QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE

  •  Bachelor's degree in Marketing or any other business-related course
  •  Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
  •  Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya

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