Job Summary:

• We are seeking a skilled and proactive HP LaserJet Printer Technician to join the clients technical team. The role involves hands-on installation, maintenance, troubleshooting, and repair of HP LaserJet printers. The ideal candidate should be highly experienced in HP LaserJet models, capable of resolving issues quickly, and ensuring optimal performance of all devices.

Key Responsibilities:

Installation & Configuration:

• Install and configure HP LaserJet printers and MFDs, ensuring proper network connectivity.
• Integrate printers into workstation and network environments.

Diagnostics & Troubleshooting:

• Diagnose and resolve hardware and software issues (paper jams, print quality problems, connectivity errors).
• Utilize HP diagnostic tools and software for efficient problem resolution.

Repair & Preventive Maintenance:

• Replace faulty parts (fusers, formatter boards, pickup rollers, maintenance kits).
• Perform scheduled preventive maintenance to minimize breakdowns.

Parts & Inventory Management:

• Manage spare parts and consumables inventory (toners, drums, maintenance kits).
• Proactively reorder supplies to avoid shortages.

User Support & Training:

• Provide hands-on support for users and resolve escalated printer issues.
• Train staff on basic troubleshooting to minimize recurring problems.

Network & Technical Support:

• Troubleshoot and resolve network printing issues (TCP/IP, print server conflicts, driver installations).
• Liaise with IT teams on advanced network printing configurations.

Documentation & Reporting:

• Maintain service logs, repair history, and maintenance schedules.
• Provide reports on printer health, parts usage, and downtime analysis.

Qualifications & Experience:

• Diploma/Certificate in Electronics, Telecommunications, IT, or related field.
• HP Certification is a strong and added advantage.
• 2-3 years of proven hands-on experience with HP LaserJet printers is essential.
• Strong track record working with a range of models such as HP LaserJet Enterprise M604/M607/609/611 and HP LaserJet Pro 4103.
• In-depth understanding of laser printing technology and electro-mechanical systems.
• Solid knowledge of networked printing environments and print server configurations.
• Valid drivers license for field service support.

Technical Skills & Competencies:

• In-depth knowledge of HP LaserJet printer architecture, components, and error codes.
• Proficiency with HP diagnostic tools and service utilities.
• Strong problem-solving and analytical skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently with minimal supervision.
• High attention to detail and commitment to quality.