Customer Service Officer at Janta Kenya

2 Years
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Company Details
Industry: Consulting
Description: Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.
Job Description

Key Responsibilities:

  • Serve as the first point of contact for customers through phone, email, and in-person visits.
  • Handle client inquiries, complaints, and feedback promptly and professionally.
  • Follow up with clients to ensure satisfaction and issue resolution.
  • Update customer records and ensure data accuracy in the CRM system.
  • Coordinate with the technical and implementation teams to ensure service requests are executed on time.
  • Prepare weekly reports on customer interactions and service feedback.
  • Support renewal of subscriptions and communicate service offers to clients.

Qualifications & Experience:

  • Diploma or Degree in Customer Service, Business Administration, Communication, or a related field.
  • Minimum 2 years’ experience in a customer service role, preferably in a tech, telecommunications, or automotive service company.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Proficiency in Microsoft Office and basic CRM tools.
  • Strong multitasking skills and ability to work under pressure.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information

Key Skills

customer Care 
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