Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.
Job Description
Key Responsibilities:
- Serve as the first point of contact for customers through phone, email, and in-person visits.
- Handle client inquiries, complaints, and feedback promptly and professionally.
- Follow up with clients to ensure satisfaction and issue resolution.
- Update customer records and ensure data accuracy in the CRM system.
- Coordinate with the technical and implementation teams to ensure service requests are executed on time.
- Prepare weekly reports on customer interactions and service feedback.
- Support renewal of subscriptions and communicate service offers to clients.
Qualifications & Experience:
- Diploma or Degree in Customer Service, Business Administration, Communication, or a related field.
- Minimum 2 years’ experience in a customer service role, preferably in a tech, telecommunications, or automotive service company.
- Excellent communication, interpersonal, and conflict resolution skills.
- Proficiency in Microsoft Office and basic CRM tools.
- Strong multitasking skills and ability to work under pressure.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information