• The Credit Control Manager will be responsible for ensuring timely and accurate collection of hospital revenue from both corporate and individual clients, maintaining optimal cash flow, and minimizing bad debt exposure. The role will also ensure strong stakeholder relationships, efficient billing and collection processes, and continuous improvement of credit control systems in alignment with the hospital’s financial strategy and patient - centred culture.

MAIN DUTIES AND RESPONSIBILITIES

Credit Management and Collections

• Oversee the end-to-end credit control process to ensure prompt and accurate collection of outstanding payments from insurance companies, corporates, and private clients.
• Ensure credit policies are strictly adhered to while balancing patient satisfaction and the hospital’s financial sustainability.
• Supervise, guide, and evaluate the credit control team to achieve monthly and annual collection targets.
• Monitor debtor aging and ensure regular follow-ups via calls, emails, official letters, and client visits.
• Ensure timely dispatch of accurate statements of accounts and reconciliations to all credit clients.
• Review and approve payment plans, adjustments, and reconciliations in line with hospital policy.
• Track and report on overdue accounts, escalating unresolved cases to management for timely action.

Financial Accountability and Reporting

• Prepare and submit monthly reports on collections performance, debtor analysis, cash flow impact, and recovery trends.
• Reconcile all corporate and insurance accounts in liaison with the claims and finance teams to identify payments, pending claims, and rejected invoices for resolution.
• Analyze collection performance against targets and provide management with actionable insights and recommendations.
• Maintain accurate records of all communication and correspondence related to outstanding debts.

Stakeholder Engagement and Collaboration

• Liaise closely with the claims, marketing, and front office departments to ensure client queries are resolved efficiently and customer experience remains positive.
• Engage insurance and corporate clients to strengthen working relationships and negotiate amicable resolutions for disputed bills.
• Partner with the finance and legal teams in the review and management of credit agreements and recovery actions.
• Support departmental and hospital-wide initiatives on financial literacy, client relations, and process improvement.

Leadership and Process Improvement

• Provide mentorship, training, and performance management for the credit control team.
• Continuously review credit policies and recommend improvements to enhance efficiency and compliance.
• Drive automation and innovation within the credit control process for improved tracking and accountability.
• Promote a culture of integrity, accountability, and excellence in revenue management.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• CPA (K), ACCA, or equivalent professional qualification is mandatory.
• Membership in a recognized professional body such as ICPAK will be an added advantage.
• Minimum of five (5) years’ experience in credit management, with at least two (2) years in a supervisory role.
• Experience in the healthcare or insurance sector will be a distinct advantage.
• Strong knowledge of accounting principles, reporting standards, and financial systems.

KEY JOB REQUIREMENTS

• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership and team management capabilities.
• High degree of integrity and ethical judgment in financial handling.
• Analytical mindset with keen attention to detail.
• Proficiency in MS Office applications and hospital financial systems (ERP experience preferred).
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
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• Resilient, proactive, and solutions-oriented.