DUTIES AND RESPONSIBILITIES

Operational Leadership & Strategic Planning

• Oversee the day-to-day functioning of hospital operations, including logistics, staffing, facility readiness, patient flow, and inventory management.
• Design and implement operational strategies and frameworks aligned with the hospital's long-term objectives.
• Establish and monitor Key Performance Indicators (KPIs) to evaluate operational efficiency and service delivery.
• Drive innovation and process improvements to enhance service quality and patient experience.

Policy Development, Implementation & Compliance

• Lead the development, documentation, and enforcement of hospital policies, Standard Operating Procedures (SOPs), and operational protocols.
• Ensure compliance with Ministry of Health (MOH) regulations, accreditation requirements, and all relevant legal or institutional standards.
• Coordinate and prepare for internal and external audits, inspections, and accreditation exercises (e.g., Safecare, ISO standards).

Human Resources & Staff Performance Management

• Supervise core Human Resource (HR) functions, including recruitment, onboarding, attendance monitoring, and staff scheduling.
• Oversee performance evaluation systems, handle employee grievances, and lead training and development programs.
• Foster a positive, accountable work culture that encourages continuous improvement, staff motivation, and professional development.

Business Development & Strategic Reporting

• Collaborate with leadership to identify and execute service expansion opportunities and business growth strategies.
• Build and maintain relationships with key stakeholders, including vendors, partners, and government agencies.
• Generate and present timely reports (daily, weekly, monthly, and annual) through the Management Information System (MIS) to guide strategic decision-making.
• Analyze trends and recommend actionable insights to improve operational performance.

Financial Oversight & Resource Optimization

• Manage departmental budgets, authorize expenditures, and implement cost-control initiatives across hospital departments.
• Oversee procurement processes, including supplier selection, stock level monitoring, and resource allocation.
• Identify and eliminate inefficiencies to reduce wastage, control overhead costs, and improve overall financial performance of hospital operations.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Healthcare Administration, Hospital Management, or a related field.
• A Diploma in a medical-related discipline (e.g., Nursing, Clinical Medicine, or Laboratory Sciences) is required to ensure understanding of clinical workflows.
• Minimum of 2 years’ experience in a healthcare facility (Level 4 or higher), with significant responsibility in operations or hospital administration.
• Demonstrated experience in policy development, strategic planning, staff supervision, KPI setting, and MIS reporting.
• Previous exposure to business development and enforcing compliance with healthcare standards is highly desirable.