DUTIES AND RESPONSIBILITIES

Operational Oversight

• Oversee daily operations of the store including sales, inventory, logistics, and customer service.
• Ensure the business operates efficiently and meets productivity targets.
• Implement operational systems, processes, and best practices that contribute to improved efficiency and effectiveness.

Sales Growth & Customer Acquisition

• Monitor and evaluate performance of the sales team, ensuring individual and team targets are achieved.
• Develop and implement strategies to increase foot traffic, repeat business, and customer retention.
• Identify and pursue new business opportunities and partnerships.
• Work closely with the marketing team to implement local promotions and campaigns.

Inventory & Supply Chain Management

• Monitor stock levels and ensure optimal inventory is maintained.
• Coordinate procurement and supplier relationship management to ensure timely deliveries and competitive pricing.
• Oversee warehouse operations including receiving, storage, and dispatch of goods.

Team Management

• Supervise, mentor, and support departmental staff to ensure optimal performance.
• Facilitate regular staff training and development programs.
• Lead performance appraisals and ensure KPIs are met.

Customer Experience

• Maintain high levels of customer satisfaction by ensuring service quality, timely delivery, and effective resolution of complaints.
• Conduct regular customer feedback surveys to improve services and offerings.

Reporting & Compliance

• Prepare and present operational reports to senior management including sales reports, inventory turnover, and staff productivity.
• Ensure adherence to all regulatory and health & safety standards.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Business Administration, Marketing, Supply Chain Management, or a related field
• 7+ years of experience in a similar operations or general management role within the hardware/building materials, construction supplies, or retail distribution industry
• Strong leadership and team management skills
• Proficient in inventory management systems and POS software
• Demonstrated ability to drive sales and customer acquisition
• Excellent organizational, communication, and problem-solving skills