DUTIES AND RESPONSIBILITIES

Recruitment & Talent Acquisition

• Develop and implement strategic staffing plans in coordination with departmental heads to meet the hotel’s operational needs and service standards.
• Manage the entire recruitment lifecycle – from job description creation, posting on job boards, shortlisting candidates, conducting interviews, to final onboarding.
• Maintain a robust talent pipeline through internship programs, partnerships with hospitality schools, and networking.

Training & Development

• Conduct regular training needs analysis to identify skills gaps across departments such as Front Office, Housekeeping, Food & Beverage, and Kitchen.
• Develop, schedule, and deliver training programs (e.g., customer service excellence, grooming standards, health & safety, leadership development).
• Monitor training effectiveness through employee feedback, performance metrics, and guest satisfaction scores.

Performance Management

• Design and implement performance appraisal systems aligned with hotel KPIs and departmental goals.
• Track individual and team performance, and assist in creating development or corrective action plans where needed.
• Handle probationary reviews and confirmations in a timely and structured manner.

Employee Relations & Engagement

• Address employee grievances promptly and professionally, ensuring fair and legal resolution in accordance with Kenyan labor law and internal policies.
• Lead disciplinary processes – from investigations to issuing warnings and terminations, ensuring due process is followed.
• Organize employee engagement activities such as staff parties, team-building retreats, wellness days, and recognition programs to foster morale and reduce turnover.
• Promote a culture of respect, teamwork, and inclusion across all departments.

Compensation, Benefits & Payroll Administration

• Oversee and process monthly payroll, ensuring accuracy and timeliness in coordination with Finance.
• Maintain and update employee compensation records, ensuring compliance with statutory requirements such as PAYE, SHIF, NSSF, and HELB.
• Advise management on compensation structures and benefit improvements based on employee feedback and performance metrics.

Compliance & Risk Management

• Ensure the hotel remains fully compliant with Kenyan labor laws, health and safety regulations, and industry standards.
• Regularly review and update HR policies, procedures, and employee handbook in line with legal changes.
• Handle staff terminations, exits, and final dues in accordance with company policy and labor law.
• Prepare for labor inspections and audits by maintaining clean and up-to-date HR records.

HR Strategy & Organizational Development

• Support the General Manager and Executive Committee with workforce planning, talent management, and succession planning.
• Participate in hotel strategic planning meetings, providing HR input aligned with business goals.
• Champion a strong service culture across the hotel, ensuring that HR initiatives directly enhance the guest experience.

Leadership & Team Management

• Supervise HR team members (if applicable), providing mentorship and professional development.
• Foster a service-oriented HR department that is responsive, reliable, and proactive in supporting hotel operations.
• Ensure consistency and fairness in all HR-related communication and action across departments.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Human Resource Management, Business Administration, or related field
• Minimum of 8 years' HR experience, at least 5 years in a senior HR role within a 5-star hotel or hospitality setting
• Strong understanding of Kenyan labor laws and HR best practices
• Excellent interpersonal, communication, and leadership skills
• Proficient in HRIS systems and Microsoft Office Suite
• Ability to work under pressure, handle multiple tasks, and meet deadlines