• To provide a seamless pension administration service focusing primarily on data management, client engagement, advocacy and compliance, and to delight clients insofar as management of member benefits is concerned.

Duties and Responsiblities

Data Management

• Ensure Contributions Schedules are received within the stipulated timelines, are reconciled and the resultant exceptional reports managed and closed with diligence.
• Have due regards in contribution splits and proper allocations under statutory deductions and under Post Retirement Medical Funds.
• Ensure contributions are uploaded in the Administration System and all new members provided with access credentials.
• Ensure that data required by other stakeholders is readily accessible and extractable and shared within limited period party.
• Comply with the timelines within which statutory returns are required to be lodged with the Regulator.

Benefits Management

• Confidentiality in Benefits Management.
• Benefits Processing within the period stipulated under the duly signed Service Level Agreement.
• Complying with the approved benefits processing structure.

Client Engagement and Advocacy

• Treat and manage dealings and data touching on members under Confidential platforms.
• Manage direct engagement with individual members in line with the Operating Standards laid down by the Client.
• Engage in professional and respectful attitude at all times.

Standard Operating Procedures and Data Management

• Ensure all assignments and processes are conducted in line with the laid down standard operating procedures and service level agreements.
• Ensure at all times data is managed in compliance with ruling legislations on data protection.

Key Result Areas

• Benefits payments within agreed TATs.
• Data Management.
• Filing of accurate and complete returns.
• Client Engagement.
• Key Competencies
•  

Knowledge And Skills Required

• Interpersonal and communication skills.
• Flexibility and adaptability skills.
• Proficiency in Microsoft Office applications.
• 2 years working experience in pension administration.

Professional and Academic Qualifications

• Bachelor’s degree in Business, Finance, Statistics, Actuarial Science or a related field.
• Diploma in Pensions Management, Retirement Benefits or Diploma in Insurance.