DUTIES AND RESPONSIBILITIES:

Supervisory roles:

• Lead site selection, survey, and feasibility assessments for SUN Mobility station deployments.
• Coordinate with contractors, vendors, and partners to ensure timely and compliant installations.
• Oversee import logistics for batteries, QISs, and technical equipment into Kenya.
• Manage the commissioning, operations, and maintenance of battery-swapping stations.
• Build and lead a team of support engineers and technicians to ensure seamless technical execution.
• Drive preventive and corrective maintenance programs to ensure maximum uptime and safety.
• Collaborate with business, logistics, and finance teams to ensure aligned and efficient rollouts.
• Ensure regulatory compliance, quality standards, and safety protocols across all technical operations.
• Monitor station performance; track KPIs and provide insights to leadership for continuous improvement.
• Field Technical & Service Support:
• Lead and manage field service teams for QIS and battery swap operations.
• Ensure timely resolution of technical issues and customer complaints.
• Develop SOPs and training programs for field technicians.

Battery Operations:

• Oversee battery swap stations and ensure operational efficiency.
• Manage in-house battery repair center including diagnostics, refurbishing, and testing.
• Implement preventive maintenance schedules and quality checks.

Asset Assurance & Logistics:

• Monitor and ensure the health and tracking of deployed assets.
• Coordinate import logistics including customs clearance and documentation.
• Liaise with vendors and logistics partners for timely delivery and compliance.
• Workshop & Experience Centers:
• Supervise workshop operations and technician performance.
• Ensure experience centers are technically equipped and customer ready.
• Drive continuous improvement in service delivery and customer engagement.
• Spares & Inventory Management:
• Manage spare parts inventory, procurement, and distribution.
• Ensure availability of critical components and maintain optimal stock levels.
• Implement inventory control systems and audits.

Planning & Operations:

• Develop and execute operational plans aligned with business goals.
• Monitor KPIs and service metrics to drive performance improvements.
• Collaborate with cross-functional teams for seamless execution.

Workshop Accounts & Reporting:

• Oversee service-related accounts and budgeting.
• Ensure accurate reporting of service costs, warranty claims, and asset utilization.
• Present monthly performance reports to senior management.

EDUCATIONAL QUALIFICATIONS & EXPERIENCE:

• 10–12 years of experience in the EV industry, with exposure to battery systems, charging/swapping infrastructure, or vehicles.
• A bachelor’s degree in electrical, mechanical, or related engineering field. A master’s will be an added advantage.
• Proven expertise in site selection, contractor/vendor management, and project execution.
• Strong understanding of import logistics, warehousing, and technical compliance.
• Previous experience in leading technical teams and cross-functional projects.
• Hands-on experience in station operations, commissioning, and preventive maintenance.
• Background in startups, EV infrastructure, or automotive technology is highly preferred.