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Call Center Attendant at Brites Management Services

Brites Management Services
1 Year
Nairobi, Kenya
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Posted:10 hours ago By:Hiring Kenya

Company Details
Name:Brites Management Services
Industry: Consulting
Website: http://www.britesmanagement.com/
Description: Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and accurately. We have diverse staff of seasoned professionals who are passionate about value addition to our clients. We deliver our services in a professional manner offering expertise support that amplifies a company’s potential by having a systematic process to not only offer the best talents but also other performance monitoring services. Over the years, we have acted as a preferred and the best Recruitment and HR Consultancy Company in Kenya, Africa, Middle East and handling assignments from all corners of the world. With our vast experience and in depth understanding of international recruitment procedures,
Job Description

Call Center Attendant

Location: Nairobi, Kenya

Category: Customer Service

Employment Type: Full-time

Salary: Kshs. 25,000

Education Required: Diploma

Job Overview

Our client is seeking a dedicated and enthusiastic Call Center Attendant to join our dynamic team in Nairobi. As a Call Center Attendant, you will be the first point of contact for our clients, ensuring a high level of customer satisfaction through excellent service delivery.

Key Responsibilities

  • Handle incoming calls and respond to customer inquiries promptly and professionally.
  • Provide accurate information regarding the company's services.
  • Resolve customer complaints and issues effectively, escalating complex cases to the relevant department.
  • Maintain customer records by updating account information.
  • Follow communication procedures, guidelines, and policies.
  • Build sustainable relationships of trust through open and interactive communication.

Requirements

  • Diploma in a relevant field.
  • 1-year proven customer service experience, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and provide solutions in a timely manner.
  • Proficient in MS Office and call center equipment/software programs.
  • Strong problem-solving skills and attention to detail.

Perks and Benefits

  • Competitive salary package of Kshs, 25,000
  • Opportunities for professional growth and development.
  • Comprehensive training programs.
  • Supportive and inclusive work environment.
  • Health and wellness benefits.

Join Brites Management Services and be part of a team that values professionalism, integrity, and customer satisfaction. We look forward to welcoming a new team member who shares our commitment to excellence.

Salary: Kshs. 25,000
Education: Diploma
Employment Type: Full Time

Key Skills

Customer Services 
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