Job Description

The Human Resources Administrator is responsible for;

• HR Leadership & Team Oversight
• Provide strategic HR leadership across departments, supporting a workforce of 40+ employees.
• Collaborate with the COO to align HR operations with our mission and values.
• Mentor junior HR staff and coordinate cross-functional HR support.
• Apply global HR best practices from prior experience with international companies or organizations.

HR Operations & Documentation

• Maintain accurate employee records including contracts, leave balances, performance evaluations, and updates.
• Monitor probation timelines and coordinate evaluations, confirmations, and exits.
• Organize and maintain structured digital and physical HR files, ensuring audit-readiness for both internal and external stakeholders.
• Prepare reports and presentations for the COO, tailored to meet both commercial performance standards and non-profit impact reporting needs.

Recruitment & Onboarding

• Coordinate hiring activities with outsourced HR agency, balancing speed and quality in a deadline-driven environment.
• Schedule and participate in interviews and hiring decisions.
• Manage onboarding logistics and ensure all documentation is complete and compliant.
• Conduct orientation check-ins and schedule induction meetings.
• Assess basic computer and AI skills during onboarding and coordinate training as needed.
• Ensure timely issuance of work tools, uniforms, and ID badges.

Policy Management & Compliance

• Deliver weekly HR sessions to familiarize employees with company policies and values.
• Collect, file, and track signed employee policy acknowledgments.
• Set reminders for policy follow-ups and documentation deadlines.
• Ensure clarity and completeness of all HR-related compliance records, with attention to the differing documentation standards expected in commercial audits versus donor-funded reviews.

OKR Administration

• Lead the administration and oversight of company-wide OKRs (Objectives & Key Results).
• Support teams in developing meaningful OKRs aligned with strategic goals.
• Track, communicate, and report OKR progress across departments.
• Maintain records and presentations of OKRs over time to assess impact and performance.

Calendar & Timeline Coordination

• Track employee contract start/end dates, probation periods, and renewal timelines.
• Schedule onboarding sessions, HR briefings, and internal meetings.
• Maintain a calendar of employee anniversaries, birthdays, and appreciation days.
• Plan and track external HR-related engagements (e.g., trainings, TOT sessions).
• Maintain proactive scheduling discipline to meet operational demands and reporting cycles.

Administrative Support

• Register new motorbikes and manage follow-up documentation.
• Track inventory for staff supplies and raise procurement requests.
• Ensure timely ordering and distribution of work clothes and ID badges.
• Respond to staff inquiries and requests with professionalism and timeliness, even under pressure.

 Impact Dashboard Coordination

• Actively cooperate with partners in the design, development, and ongoing maintenance of real-time impact dashboard.
• Provide partners with all operational, financial, and impact-related data reasonably required to update and maintain the dashboard.
• Serve as the designated internal liaison responsible for coordinating timely data provision across departments.
• Ensure the dashboard remains publicly accessible to stakeholders and reflects accurate, up-to-date information.
• Understand and navigate the distinct reporting expectations of commercial partners (e.g., KPIs, ROI) and non-profit collaborators (e.g., community outcomes, equity metrics).

Qualifications

• Bachelor’s Degree or Diploma in Human Resources, Business Administration, or related field.
• Minimum 5 years of experience in a senior HR leadership role.
• Proven experience managing HR operations for teams of 40+ employees.
• Exposure to international companies or organizations with diverse reporting frameworks.
• Proficiency in Microsoft Office or Google Workspace (Docs, Sheets, Forms).
• Strong organizational and communication skills.
• High level of confidentiality, integrity, and emotional intelligence.
• Outstanding organizational and time-management abilities.