BRANCH MANAGER: – BM/ 10/25

• Reporting to the Relationship Manager – Business Development (Zonal Leader) the Job holder will be responsible for steering the Branch into high level of performance through proper people management strategies, high business generation, people management and championing a customer-centric culture at the Branch. 

Key Duties & Responsibilities

• Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives. 
• Ensure achievement of set targets in Customer Service, Customer Retention, Deposits growth growth in quality Loan Portfolio. 
• Develop and maintain critical relationships at the Branch to enhance business Development
• Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
• Maintain a balanced portfolio on Church, SME, and Retail and Corporate deposits.
• Implement strategies on penetration of business segments, markets and sectors.
• Ensure growth of non-funded income business including transactional, alternate and direct banking business.
• Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.

Key Qualities, Competencies& Experiences

Qualifications

• A Bachelor’s degree in any Business related field
• Professional qualifications in Credit Management (CCP) and/or Diploma in Banking is mandatory
• Must be adept in ICT, and working knowledge o
• f T24 will be an added advantage