Student Counsellor & Telesales Executive
Location
Dubai, UAE (Candidates already in Dubai or willing to relocate nearby will be given preference)
Company Overview
Svarna Training Institute, a 12 year award winning educational institute in Dubai, is a trusted name in professional development, English language training, and certification courses. As an IDP authorised IELTS Test Centre and a KHDA approved training provider, Svarna has consistently empowered students to achieve their academic and career goals through expert guidance and world class education.
We are now expanding our admissions and counselling team and are seeking an experienced, dynamic, and goal driven Student Counsellor & Telesales Executive who can convert student inquiries into successful registrations with confidence and authority.
Position Summary
The ideal candidate will be a proactive leader with 5+ years of experience in the education industry, capable of managing front end operations independently. You will handle inbound and outbound student inquiries, conduct consultations, recommend suitable courses, and ensure consistent conversion from leads to enrollments. This role demands confidence, persuasion, and a consultative approach to sales.
Key Responsibilities
- Handle student inquiries (walk-ins, calls, WhatsApp, and emails) and convert them into confirmed registrations.
- Conduct professional course counselling sessions, understanding student needs and recommending suitable programs.
- Maintain and update CRM systems and inquiry tracking sheets daily.
- Follow up with leads systematically and achieve weekly and monthly enrollment targets.
- Assist in planning and executing sales and promotional campaigns with the marketing team.
- Represent the institute with professionalism and integrity in all interactions.
- Take leadership of the front office operations, ensuring smooth communication and efficient student service.
- Provide periodic reports and feedback to the management on performance, conversion ratios, and customer insights.
- Guide students with confidence and clarity on course modules, fees, schedules, and certification benefits.
Requirements & Qualifications
- Minimum 5 years of experience as a Student Counsellor, Admission Officer, or Telesales Executive in the education or training industry.
- Proven track record in achieving or exceeding sales / enrollment targets.
- Excellent communication and interpersonal skills in English (Arabic or Hindi will be an added advantage).
- Strong leadership and decision making abilities.
- Ability to work independently with minimal supervision.
- Familiarity with CRM tools, lead management, and follow up systems.
- Must be based in Dubai or willing to relocate immediately.
Compensation & Benefits
- Attractive salary range, AED 4,000 to 6,000 per month (based on experience and performance).
- Higher salary available for candidates with proven conversion results and industry recognition.
- Performance based incentives and bonuses.
- Professional and friendly work environment with growth opportunities.
Why Join Svarna Training Institute?
- 12 years of trusted excellence in the UAE education industry.
- Recognized by KHDA and affiliated with IDP Australia.
- Work in a dynamic and supportive team environment.
- Opportunity to lead front end operations and grow into senior management roles.
How to Apply
2. Send your updated CV with a recent photo and a brief cover letter to ([email protected]) with the subject line “Application / Student Counsellor & Telesales Executive”
Job Types: Full-time, Permanent
Pay: AED4,000.00 - AED6,000.00 per month
Experience:
- counselling: 3 years (Required)
- Tele Sales: 3 years (Required)
Location:
