Posted:Oct 6
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, 35 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions - Proparco, DEG and FMO. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and I&M Bank Rwanda Specialties Banking Services, Commercial Banking, Asset Finance, Mobile Banking, Internet Banking, Investment Management Services, Diaspora Banking, Credit / Debit / Prepaid cards, Wealth Management
Job Description
Job Purpose
- The job holder is responsible for driving the growth of medical insurance business across the bank branches and generating non-funded income through acquisition, cross-selling, and retention of medical policies.
Key Responsibilities
- Prospect and acquire new clients for medical insurance (corporate, SME, retail, and chamas).
- Prepare medical quotations, negotiate terms with clients, and close sales.
- Drive sustainable growth of the medical insurance portfolio across assigned branches and corporate clients.
- Send renewal notices, follow up with clients, and achieve at least 90% retention of existing medical clients.
- Hold service-level meetings with existing clients to strengthen relationships and address and any matter raised.
- Make client visits and review scope of cover ensuring needs are addressed and conduct member education sessions on existing clients.
- Collect premiums as per laid down procedures and liaise with finance for receipting.
- Guide clients in completing medical proposal forms and declarations, ensuring smooth onboarding.
- Support claims documentation by guiding clients on claim forms, requirements, and submissions.
- Cross-sell and upsell additional medical benefits (e.g., wellness, maternity, dental, optical) to existing customers.
- Train branch staff, DSEs, and RMs on medical insurance products.
- Execute day-to-day operations across branches, handling enquiries, underwriting, policy delivery, and KYC compliance.
- Build and maintain strong business relationships with BMs, branch staff, and RMs to generate warm medical business leads.
- Ensure compliance with all regulatory and internal policies on bancassurance medical business.
- Monitor portfolio performance and provide pipeline/renewal reports.
- Any other official duties as assigned
Job Dimensions:
Financial Responsibility:
N/A
Job Specifications
Academic Qualifications
- Bachelor’s Degree in a Social Science or related field
- Professional Qualifications / Membership to professional bodies/ Publication
- Relevant professional qualification – COP, IIK, DIP or CII
- Member of a relevant professional body
- Work Experience Required
-
- At least Three (3) years relevant experience in a similar role.
Competencies:
- Strong leadership skills
- Executive disposition
- Demonstrate high levels of integrity.
- Excellent Negotiation Skills
- Excellent communication and interpersonal skills
Salary: Discuss During Interview
Education: Diploma, High/Secondary School
Employment Type: Contract Based
