Posted:Sep 26
By:Hiring Kenya
Company Details
Industry:
Logistics and Supply Chain
Description:
THE SWISSPORT PROFILE Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million tonnes of cargo. With a workforce of around 61,000 personnel, Swissport is active at more than 280 stations in 48 countries across five continents, and generates annual consolidated operating revenue of CHF 3.0 billion. MISSION STATEMENT: To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience. In order to achieve the goal of our mission, Swissport is focused on consolidating and strengthening our market position to ensure we are constantly driving industry innovation in key areas such as service, quality and reliability. Swissport is a people-focused organisation - without our people we
Job Description
We are looking for a senior leader to oversee cargo operations across the Africa region. The role focuses on driving operational performance, profitability, and safety, while leading station management teams and ensuring compliance with SPI standards. The successful candidate will build strong relationships with key stakeholders, deliver innovative customer-focused solutions, and drive meaningful change across the organization.
Main Responsibilities:
Safety & Operations
- Lead cargo operations while ensuring health, safety, and compliance standards are met.
- Promote a safety-first culture and support QHSE investigations and best-practice sharing.
P&L & Performance Management
- Monitor financial and operational performance, identify trends, and implement improvements.
- Support budget preparation, capital investments, and resource planning.
Quality & Efficiency
- Ensure delivery of operational KPIs, service quality, and productivity.
- Drive continuous improvement, innovation, and compliance with operational standards.
Leadership & People Development
- Develop and coach management teams to achieve business goals and enhance staff performance.
- Promote talent development, succession planning, and positive employee relations.
Business Growth & Customer Focus
- Build and maintain strong strategic relationships with customers and stakeholders.
- Identify commercial opportunities and drive customer retention and satisfaction.
Strategic & Change Leadership
- Challenge operational status quo and drive organizational improvements.
- Support integration of innovation and transformation projects.
Relationship Management
- Foster trust internally and externally, promoting a customer-centric culture.
Key Performance Indicators
- Safety: aircraft, GSE, infrastructure damages, occupational accidents
- Operational & Quality: productivity, workforce utilization, OTP, service times, NPS, station scorecard
- Financial: revenue, EBIT, EBIT margin
Requirements:
- Bachelors degree or equivalent
- Minimum 7 years’ experience in Operations and 5 years in a leadership position
- Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
- Fluency in English, other languages an advantage
- Strong understanding of financial measures and knowledge of labour laws and regulations
- Ability to build strategic relationships in the field and influence change
- Solid strategic analysis, problem solving, issue resolution and decision-making skills
- Proven ability to communicate within a multicultural environment across all levels within the organization
- Strong understanding of internal customer and external market dynamics
Education: Degree, Diploma
Employment Type: Full Time
