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Hiring Kenya » Monitoring and Control Officer, FRM

Monitoring and Control Officer, FRM

Nairobi, Kenya
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Company Details
Name:NCBA Group
Industry: Banking
Description: On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach. ,,,, ,,,The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. ,,,, ,,,Our extensive branch network and friendly service mean that you are part of the most universal yet personal bank in East Africa.
Job Description

Job Purpose Statement

  • The role of a Monitoring and Control (M&C) Officer is to build and maintain effective relationships with Debtors, Service Providers and LDFS promoters (merchant services), in a manner that proactively promotes timely servicing of client debt across all products across LDFS markets. They research and analyse best practice collection and repayment trends, and design and implement intelligent, digital first , data driven and personalized collection and recovery strategies that drive timely repayment, customer retention and rehabilitation.
  • The M&C Officers will also be in charge of delegated portfolios including oversight on LDFS merchant promoters and external debt collection agencies, and will be required to build rapport and provide effective support in a manner that drives the intended repayment targets, hence revenue outcomes. The
  • M&C Officer will analyse the debtor and partner communication strategy, negotiations and contracts to identify trends that can improve debt management procedures.
  • This role shall be involved in the day to day coordination of Business, Product, Technical, Delivery and Operations teams, and 3rd party Service Providers in implementing monitoring, control, collections and recoveries processes.
  • The role observes full compliance with the core principles of good lending enshrined in the relevant Prudential and Group Policies in the respective markets

Ideal Job Specifications

  • University degree Upper 2nd Class Honors or 3.0 GPA


  • Relevant professional qualification in Banking, Risk Management and Law an added advantage.
  • Professional knowledge of SQL and/or related statistical packages is an added advantage
  • Certified Credit Professional course is an added advantage

Desired work experience:

  • Monitoring and Control Officer, FRM
  • At least 2 years work experience in a bank or financial services institution of which 1 year should have been in Remedial Manage
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya

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