Job Purpose Statement

• The role of a Monitoring and Control (M&C) Officer is to build and maintain effective relationships with Debtors, Service Providers and LDFS promoters (merchant services), in a manner that proactively promotes timely servicing of client debt across all products across LDFS markets. They research and analyse best practice collection and repayment trends, and design and implement intelligent, digital first , data driven and personalized collection and recovery strategies that drive timely repayment, customer retention and rehabilitation.
• The M&C Officers will also be in charge of delegated portfolios including oversight on LDFS merchant promoters and external debt collection agencies, and will be required to build rapport and provide effective support in a manner that drives the intended repayment targets, hence revenue outcomes. The
• M&C Officer will analyse the debtor and partner communication strategy, negotiations and contracts to identify trends that can improve debt management procedures.
• This role shall be involved in the day to day coordination of Business, Product, Technical, Delivery and Operations teams, and 3rd party Service Providers in implementing monitoring, control, collections and recoveries processes.
• The role observes full compliance with the core principles of good lending enshrined in the relevant Prudential and Group Policies in the respective markets

Ideal Job Specifications
 Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Relevant professional qualification in Banking, Risk Management and Law an added advantage.
• Professional knowledge of SQL and/or related statistical packages is an added advantage
• Certified Credit Professional course is an added advantage

Desired work experience:

• Monitoring and Control Officer, FRM
• At least 2 years work experience in a bank or financial services institution of which 1 year should have been in Remedial Manage