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Hiring Kenya » Quality Assurance Officer

Quality Assurance Officer

Nairobi, Kenya
This Job has Expired
Company Details
Industry: Consulting
Description: We are tech powered Employee Outsourcing firm that leverages the right tools bringing the right workforce to your business
Job Description

About the Job 

  • We are looking for a Quality Assurance Agent to join our team and oversee the quality of collection on mobile lending products.

Responsibilities

  • On-ground checking and monitoring if the collectors are sticking to the process.
  • On-ground checking any misbehavior on the collectors.
  • Document quality assurance activities and create audit reports.
  • Make recommendations for improvement.
  • Create training materials and operating manuals.

Requirements

  • Proven work experience as a Collection Quality Assurance Agent or similar role
  • Working knowledge of tools, methods and concepts of quality assurance
  • Solid knowledge of the mobile loans collection process and KPI
  • Good communication skills, both verbal and written
Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Name: Hiring Kenya

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