What you will do:

° Support clients visiting the branch by addressing inquiries in a professional and timely manner.

° Feedback loop with CX in HQ.

° Logging complaints and queries in provided system.

° Ad hoc tasks, like NPS measurements, customer surveys etc.

° Generating loan statements and providing final balance upon request.

° Process account amendments as required.

° Update client records and information in ERP.

° Assist in the preparation of reports.

° Research, identify, and resolve customer inquiries/complaints using applicable software.

° Escalate unresolved issues through Power App or route calls to the appropriate resources and ensure completion of call logs.

° Follow up customer calls where necessary.

° Any other duties assigned.

What you will need:

° Bachelor or Diploma in Business, Marketing, Finance, or a related field.

° Proven background in customer care or client-facing roles.

° Fast and efficient in handling customer needs.

° Proficient computer skills.

° Ability to quickly learn and adapt to changes in processes and systems.

° Strong customer experience and relationship management skills.

° Excellent phone and email etiquette.