Job Purpose Statement

The Senior Product Manager charts the future direction of the Digital products suite as well as support execution against that long-term strategy to increase our impact. This includes building core product experiences for our customers, as well as product experiences that are critical to our business.

The Senior Product Manager is highly analytical and uses first principles thinking in understanding a new domain. They will not only work alongside developers handling unique challenges for each customer in our pipeline, but also play a critical role in the continuous discovery feedback loop providing insights of opportunities for product and service enhancements. They are passionate about working backwards from direct customer engagement and combine financial industry research and knowledge with our technical expertise to develop leading product strategies.

You’ll love this job if you are excited about building a world-class digital experience, partnering with key stakeholders across the enterprise to prioritize digital experiences that align and add value to the business objectives. You’ll fit in if you are excited about reducing customer pain points and sharing strong thought leadership, best practices and innovative thinking with your peers.

Key Accountabilities (Duties and Responsibilities)

Product Acceleration (15%)

Take full ownership of your product's performance by optimizing for customer needs—speed, convenience, and access—while managing operational costs and implementation efficiency. Use data and insights to continuously evaluate your product’s alignment with business goals, adjusting where needed by balancing risks, costs, and benefits.

Be relentless in analyzing customer feedback, research, and data to generate strong product proposals and influence stakeholders. Define clear success metrics and track them consistently to guide data-driven decisions. Break down complex problems, ask critical questions, and use structured thinking to unlock progress and chart a clear path forward.

Product Strategy (30%)

Deeply understand and evolve the product vision based on user insights. Maintain and refine a prioritized roadmap supported by clear business cases and product requirements. Focus on solving high-impact user needs, building for the future, and delivering quickly.

Collaborate with senior leadership to craft a bold, clear product direction that supports business growth. Stay attuned to competitive dynamics and emerging trends to spot opportunities. Design a product strategy that includes core, adjacent, and disruptive innovation, while coordinating efforts across teams to manage the full product lifecycle.

Be the connector in cross-functional environments, facilitating alignment and driving informed decisions. Maintain a working knowledge of your product’s technical and operational components to make sound, pragmatic choices. Clearly define and communicate requirements to engineering and design teams.

Customer (30%)

Identify areas where your product can make the greatest impact. Assess opportunities based on customer value and business outcomes, and implement winning strategies efficiently. Develop commercial models that grow revenue, reduce costs, and enhance the product experience.

Gain deep understanding of your market ecosystem, including competitors and user needs. Partner closely with Go-to-Market and Services teams to maximize both customer value and business success.

People (25%)

Inspire your team by recognizing individual strengths and fostering resilience. Promote positive team dynamics that continuously drive performance. Create an environment of trust through effective communication across squads and stakeholders.

Shape and lead initiatives around recruitment, learning, performance management, and culture to attract and retain top talent within the product organization.

Job Specifications

Academic and Professional Certifications:

At least an undergraduate degree Computer Science, Engineering, Mathematics, or related quantitative subject area; or equivalent experience. MBA or a Master’s degree in a business field is desirable. 

Professional

Product and Ecosystem Design, Project Management, Marketing and Service oriented certifications desirable.

Desired Experience

At least 10 years’ work experience, 5 of which should have been in a senior management capacity in a similar sized organisation having led successful business and product development projects and/or initiatives.

Familiarity with the latest technologies and trends in the industry and the ability to work closely with engineers to ensure the feasibility and technical soundness of product ideas

Experience working at both early stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both

Knowledge of multiple functional areas, including product management, engineering, UX/UI, sales, customer support, finance or marketing. Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.).

Have strong technical competence, with experience and track record of success in building high-velocity, low-latency, high-availability services with beautiful API design

Ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.

Ability to influence multiple stakeholders without direct authority.