Overall Purpose of the Job

Reporting to the Supervisor – Business Processing, the Business Processing Officer will play a critical role in administration of membership based on the defined medical benefits and underwriting rules. The position performs business updates and membership management in the system for customers to guarantee high levels of satisfaction for the insured and intermediaries through excellent client service.

Key Responsibilities

Vetting of risks by reviewing application forms and other underwriting documents for completeness as per the underwriting guidelines.

Verification of premium before update of members in the system.

Accurate and timely placement and renewal of cover in the system for the appropriate benefits as purchased by the customer.

Accurate capture of all underwriting and customer information in the system as set out in the underwriting guidelines.

Accurate and timely issuance of policy documents for covered members.

Processing policy documents and endorsements, debits notes and credit notes within the agreed turnaround times.

Following up of incomplete business.

Creation of an underwriting file for each policyholder and filing all incoming and outgoing correspondences.

Attending to enquiries from direct Clients, Brokers and Agents.

Support marketing team in products development and business acquisition.

Ensure compliance with the Company’s credit policy for all businesses before update.

Advice the Underwriting manager of any anomaly detected during member registration and suggest areas of improvement.

Preparation of statistical monthly/ quarterly performance reports as directed.

Performing any other duties as required.

Education, Experience & Competencies

Graduate with a business degree or related field.

Progress Insurance professional qualification such as CII or IIK will be an added advantage.

Good understanding of insurance management systems and data entry.

Strong understanding of the concepts of General Insurance.

Advanced Excel skills and knowledge of statistical tools for reporting.

At least 1 year of experience in an underwriting or insurance administration role.

Proficient in the use of Microsoft Office suite.

Good analytical, communication and report writing skills