DUTIES AND RESPONSIBILITIES

 Store Operations Management

Oversee day-to-day operations of the supermarket to ensure smooth running.

Open and close the store as per operational schedule.

Ensure cleanliness, organization, and safety in all areas of the supermarket.

Handle customer complaints and feedback promptly and professionally.

Staff Management

Supervise and motivate staff to meet performance standards.

Prepare staff work schedules and ensure adequate staffing levels.

Monitor staff attendance and maintain discipline and morale.

Conduct training and mentorship for new and existing employees.

Sales & Customer Service

Monitor sales performance and implement strategies to increase revenue.

Ensure high levels of customer satisfaction through excellent service.

Monitor customer feedback and address areas for improvement.

Inventory & Stock Management

Manage stock levels, ensure timely ordering, and prevent stockouts.

Supervise receiving, storage, and display of goods.

Conduct regular stock takes and report any discrepancies.

Ensure proper pricing and labeling of all products.

Financial Oversight

Monitor daily cash flow and oversee POS operations.

Ensure accuracy in cash handling, reconciliation, and banking.

Control shrinkage, wastage, and pilferage within the store.

Compliance & Reporting

Ensure adherence to company policies, procedures, and local regulations.

Maintain documentation including sales reports, expense reports, and inventory logs.

Report daily/weekly/monthly performance to management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma or Degree in Business Administration, Retail Management, or a related field

2-3 years of proven experience as a Supermarket Supervisor or Manager

Strong leadership, communication, and interpersonal skills

Excellent organizational and multitasking abilities

Proficient in MS Office and POS systems

Knowledge of retail management best practices and customer service standards