Position Overview

We are seeking dynamic and results-driven Branch Manager for Eldoret Branch. The successful candidates will be responsible for overseeing branch operations, managing staff, ensuring compliance, and driving growth through excellent customer service and strategic sales initiatives.

Key Responsibilities

Oversee daily branch operations and monitor staff performance

Achieve sales targets and grow the branch’s customer base

Ensure adherence to all regulatory, legal, and compliance requirements

Handle customer escalations and maintain high service quality standards

Prepare, review, and submit branch financial reports

Implement strategies to improve branch efficiency and profitability

Lead, mentor, and motivate the branch team for optimal performance

Must-Have Qualifications

Bachelor’s degree in Business, Finance, or a related field

3–5+ years’ experience in a microfinance or financial institution (preferred)

Proven leadership or supervisory experience

Strong understanding of financial products and customer relationship management

Excellent communication, problem-solving, and decision-making skills

Ability to work under pressure and meet targets