DUTIES AND RESPONSIBILITIES

Operations & Service Management

Oversee day-to-day operations of the restaurant to ensure smooth and efficient service.

Supervise service staff to maintain consistency and high-quality guest experiences.

Ensure all staff adhere to company policies, service standards, and hygiene protocols.

Manage dining room ambiance, including cleanliness, music, lighting, and overall guest comfort.

Handle customer inquiries, complaints, and special requests professionally and promptly.

Staff Management

Lead, train, and motivate the service team to ensure exceptional service delivery.

Monitor staff performance and provide ongoing coaching and feedback.

Prepare daily shift schedules and assign tasks to staff.

Conduct pre-shift briefings and ensure team readiness before service.

Menu & Beverage Knowledge

Maintain expert knowledge of the restaurant’s menu with a strong emphasis on continental cuisine.

Possess a thorough understanding of alcoholic beverages, including wine pairing, spirits, and cocktail presentation.

Assist guests with menu selections and make recommendations based on their preferences.

Inventory & Supplies

Monitor stock levels of restaurant supplies and beverages.

Coordinate with purchasing and kitchen teams to ensure availability of items.

Assist in conducting regular inventory checks and stock takes.

Financial Oversight

Support in daily cash handling, billing, and end-of-day reports.

Minimize wastage and optimize resources to ensure cost control.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma or certificate in Hotel Management, Food & Beverage Service, or related field is an added advantage

Minimum 2 years’ experience as a Restaurant Supervisor or similar role in a fine dining environment

Proven leadership abilities with excellent interpersonal and communication skills

In-depth knowledge of continental cuisine and alcoholic beverages

Strong customer service orientation with the ability to resolve issues quickly and effectively

High level of personal grooming and professional appearance

Ability to work flexible hours, including evenings, weekends, and holidays