DUTIES AND RESPONSIBILITIES

Plan, coordinate, and supervise daily business operations to ensure efficiency and alignment with company goals.

Monitor the performance of all departments (sales, marketing, finance, property management) to ensure smooth and coordinated functioning.

Lead, mentor, and support cross-functional teams to achieve individual and departmental targets.

Conduct regular performance evaluations, offer training and development plans, and foster a positive work environment.

Develop and implement short- and long-term operational strategies to enhance company productivity and competitiveness.

Work closely with the senior management team to translate strategic goals into actionable business plans.

Monitor operational budgets and ensure efficient resource allocation.

Work with finance to analyze financial statements, track expenditures, and implement cost-saving measures where necessary.

Support business growth by identifying new business opportunities, partnerships, and service improvements.

Build and maintain strong relationships with clients, tenants, service providers, and other key stakeholders to foster loyalty and repeat business.

Oversee day-to-day management of property portfolios, ensuring timely maintenance, tenant satisfaction, and proper documentation.

Collaborate with property managers to ensure properties are well-maintained, legally compliant, and financially viable.

Ensure adherence to legal, regulatory, and company policies across all operational areas.

Proactively identify operational risks and implement mitigation strategies to protect company interests.

Prepare regular reports on operational performance, KPIs, team output, and improvement initiatives for senior leadership.

Analyze data to identify inefficiencies and recommend systems or process improvements for enhanced performance.

Collaborate with the sales and marketing team to ensure alignment with business goals and support revenue-generation activities.

Assist in monitoring marketing campaigns, lead management, and conversion rates.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree in Business Management, Sales and Marketing, Economics, or a related field

5 years of proven experience in operations or business management, with at least 2 years in a leadership role—preferably within the real estate sector

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Demonstrated problem-solving and decision-making capabilities

Ability to work under pressure and meet deadlines