• We are looking for an experienced and devoted Customer Service Manager to join our Customer Service team.
• As a Customer Service Manager, your duties and responsibilities include providing extraordinary satisfaction to our clients and promoting this idea throughout the organization.
• Your ultimate goal should be to maintain a healthy and friendly relationship between customer service agents and the organization. We expect you to build a team of highly professional personnel which will represent our company in front of our clients.
• If you are an experienced Customer Service Manager and feel you are suitable for this role, we would like to meet you.Responsibilities
• Make sure customer service quality is maintained.
• Respond to customer issues and resolve them in a timely manner.
• Introduce new methods and strategies to improve the customer service experience.
• Accurately record all the documents and service issues and take strict follow up to the resolution.
• Recruit and train the junior staff to achieve excellence in the respective fields.
• Make sure the department’s targets are achieved.
• Manage the product or service procedure and workflow according to priorities.
• Apply best practices to the areas of improvement.

Requirements

• Masters degree in Business Administration or relevant field
• Working experience as a Customer Service Manager, or a similar role.
• Proficient knowledge of the latest methods and strategies to improve customer services.
• Proficient in the English language
• Ability to think strategically.
• Excellent team management and leadership skills.
• Extraordinary interpersonal skills.
• Good verbal and written communication skills.
• Excellent customer satisfaction abilities.
• Strong negotiation and sales skills.
• Proficiency in Microsoft Office.
• Customer-oriented individual and an outstanding problem-solver.
• Good numerical abilities.
• A keen eye on details for accuracy.
• Good time management skills.
• Strong work ethics.