Role Summary

The Pharmaceutical Technologist will be responsible for dispensing medications, managing pharmaceutical supplies, and providing patient education. The role ensures compliance with pharmacy laws and professional standards while maintaining accurate records and supporting continuous quality improvement initiatives.

Key Duties & Responsibilities

Systems Management

Operate and maintain pharmacy inventory systems, ensuring optimal stock levels and minimal expiries.

Ensure proper storage, labeling, and security of pharmaceutical products in accordance with regulatory standards.

Document inventory transactions, expiry management, and any incidents or discrepancies.

Support the implementation and utilization of pharmaceutical information systems and automation technologies.

Comply with all local regulatory frameworks, including the Pharmacy and Poisons Board (PPB) requirements.

Maintain a clean, safe, and compliant pharmacy environment.

Dispensing & Patient Care

Accurately dispense prescription and over-the-counter medications according to physicians’ instructions.

Counsel patients on medication usage, dosage, side effects, storage, and drug interactions.

Collaborate with physicians, nurses, and other healthcare professionals on prescriptions and therapy plans.

Participate in the development, review, and implementation of Standard Operating Procedures (SOPs).

Ensure accurate documentation and billing of all dispensed medications and services.

Participate in medication audits, reconciliation processes, and pharmacovigilance activities.

Keep updated with current pharmaceutical trends, drug updates, and industry best practices.

Ensure adherence to infection control, safety protocols, and quality assurance programs.

Collaboration & Communication

Work closely with pharmacy staff to ensure effective teamwork and smooth operations.

Report to supervisors through the proper communication channels as per the organogram.

Mentor and guide interns or junior staff where necessary.

Attend departmental and hospital-wide meetings to enhance interdepartmental collaboration.

Liaise with procurement and inventory teams to forecast and order supplies on time.

Support process optimization and quality improvement initiatives.

External Relations

Interact professionally and compassionately with patients and caregivers.

Coordinate with suppliers and vendors to ensure timely and cost-effective procurement.

Engage with external regulatory and accreditation bodies during audits and inspections.

Represent the pharmacy in professional forums and partnerships with training institutions.

Perform any other duties assigned in line with the role.

Qualifications & Requirements

Academic & Professional Qualifications

Diploma in Pharmaceutical Technology from a recognized institution.

Registered with the Pharmacy and Poisons Board of Kenya.

Experience

Minimum 2 years of relevant experience in a hospital or retail pharmacy setting.

Proficiency in using pharmacy information systems.

Licenses & Certifications

Valid Pharmaceutical Technologist license from the Pharmacy and Poisons Board. 

Skills & Competencies

Strong knowledge of pharmacology, drug interactions, and dosage calculations.

In-depth understanding of pharmaceutical legislation and safety regulations.

Excellent communication (verbal and written) and customer service skills.

High level of accuracy, attention to detail, and accountability.

Proficiency in inventory management and dispensing software.

Upholds confidentiality and integrity in handling patient and medication data.

Ability to work independently and collaboratively in a multidisciplinary team.

Flexible and adaptable to changing schedules and operational demands.

Proficiency in MS Office (especially MS Excel) and database systems.