DUTIES AND RESPONSIBILITIES

Revenue Collection & Cash Flow Stability

Ensure monthly revenue collection targets are consistently achieved to support both operational needs and capital investments.

Billing Oversight & Revenue Accuracy

Oversee the billing process to ensure accurate and timely revenue capture in accordance with hospital policies and applicable contracts.

Accounts Receivable Management

Manage and monitor all receivables, ensuring timely follow-ups and effective aging control of outstanding debts.

Client Communication & Reconciliations

Reconcile accounts regularly and issue accurate client statements and official letters as per policy.

Act as a primary contact for debtors, handling inquiries professionally to maintain strong working relationships.

Dispute Resolution

Investigate and resolve billing disputes with patients, corporate clients, and insurance companies in a timely and diplomatic manner.

 Payment Negotiation & Terms Management

Collaborate with management to negotiate and enforce payment terms, ensuring strict adherence to agreed-upon conditions.

Customer Service & Continuous Improvement

Foster a culture of service excellence by providing responsive support and identifying opportunities for process improvement.

Credit Risk Monitoring

Analyze payment trends and recommend proactive strategies to minimize the risk of bad debts and improve collection performance.

Contract & Documentation Management

Ensure all debtor accounts, especially insurance companies and corporate clients, have valid, up-to-date contracts on file.

Capacity Building

Drive enhancements in the department’s credit management capabilities through training, system upgrades, or process refinement.

Reporting & Compliance

Prepare and present accurate and timely reports on collections, outstanding debts, and credit risk indicators to senior management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Degree in Commerce (Finance, Accounting) or a related field

Certified Public Accountant (CPA-K), ACCA, or Certified Credit Professional (CCP)

Minimum of 5 years’ experience, including at least 2 years in a Credit Control role

Previous experience in a busy hospital setting is highly preferred

Registered member of the Institute of Certified Public Accountants of Kenya (ICPAK)

In-depth knowledge of credit management and financial regulations (including IFRS and local tax laws)

Strong leadership, negotiation, and decision-making skills