DUTIES AND RESPONSIBILITIES

Guest Room Cleaning: Thoroughly clean and sanitize guest rooms, bathrooms, and suites according to established hotel standards. This includes vacuuming, dusting, changing bed linens, and replenishing supplies.

Amenity & Linen Management: Ensure rooms are consistently stocked with fresh towels, bed linens, toiletries, and guest amenities. Restock housekeeping carts at the start and end of each shift.

Public Area Maintenance: Maintain cleanliness of hotel common areas such as hallways, lobbies, restrooms, staircases, and elevators throughout the day.

Guest Service & Support: Respond promptly and professionally to guest requests and inquiries. Provide friendly and helpful service to ensure complete guest satisfaction.

Laundry Duties: Handle hotel laundry operations, including washing, drying, folding, and ironing of linens, towels, uniforms, and guest clothing (if applicable).

Health & Safety Compliance: Adhere strictly to health, hygiene, and safety protocols. Use cleaning chemicals appropriately and ensure all housekeeping tools and materials are stored safely.

Maintenance Reporting: Identify and report any maintenance issues, damage, or broken items in guest rooms or public areas to the maintenance team or management.

Deep Cleaning Projects: Participate in scheduled deep cleaning activities such as carpet shampooing, curtain cleaning, and room inspections to maintain long-term cleanliness standards.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma/Degree in hospitality or relevant field.

Minimum 3 years of experience as a housekeeper in a hotel or hospitality environment.

Knowledge of cleaning techniques, products, and equipment.

Ability to work efficiently with attention to detail.

Strong communication skills and a friendly, customer-focused attitude.

Ability to work independently and manage time effectively.

Flexibility to work weekends and holidays