The Operations Manager will be responsible for overseeing daily operations, ensuring that all business deliverables meet the agreed Service Level Agreements (SLAs) and organizational standards. The role requires strong leadership, coordination, and reporting skills to ensure the smooth execution of projects and business operations.

DUTIES AND RESPONSIBILITIES

Oversee Operations: Manage and coordinate daily business activities to ensure efficiency and effectiveness.

Operations Efficiency: Develop and implement operational policies and procedures. Implement process improvements to enhance efficiency and reduce costs.

Ensure SLA Compliance: Monitor service delivery to ensure all projects and tasks are completed within agreed timelines and quality benchmarks.

Representation in Meetings: Act as a representative of the Managing Director in internal and external meetings, ensuring smooth communication and decision-making.

Reporting & Documentation: Prepare and present comprehensive reports for various teams and departments to track performance and areas of improvement.

Budget oversight: Take the lead in developing, implementing, and managing the organization's budgeting process, ensuring accurate financial forecasting, resource allocation, and cost control to support strategic objectives.

Team Supervision: Set goals, provide leadership and guidance to teams, ensuring alignment with company goals.

Performance Culture: Instill a high-performance culture by fostering teamwork, accountability, and results-driven approaches.

Business Continuity: Ensure smooth business operations by identifying and mitigating risks that may affect service delivery.

Educational Qualifications & Experience

Bachelor’s degree in Business Management, Operations Management, Project Management, or a related field.

5+ years of experience in service delivery management, operations, or project management role.

Industry knowledge in Information Technology, Electrical/Mechanical or construction business is a plus.

Strong leadership experience, managing cross-functional teams.