Customer Success Executive (Energy Sector) 

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Company Details
Industry: Consulting
Description: Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water sanitation and hygiene sectors
Job Description

We are seeking a dynamic Sales Executive with proven experience in selling services to corporates across the energy sector. The ideal candidates will have deep sector-specific expertise and a strong track record in business development, client acquisition, and revenue growth.

 

Role & Responsibilities:

 

Business Development & Client Acquisition

 

Identify and target potential clients (corporates, government agencies, NGOs) within the energy sector using market research, industry reports, and networking.

 

Develop and execute strategies to generate high-quality leads through cold outreach, referrals, partnerships, and industry events.

 

Conduct in-depth consultations with prospects to understand their business challenges and position the company’s services as solutions.

 

Relationship Management & Stakeholder Engagement

 

Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public and private sectors.

 

Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.

 

NGO & Development Sector Collaboration: Work with NGOs, international organizations, and donor-funded projects to align services with their program objectives.

 

Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains (Technical Teams → Procurement → Legal → C-Suite).

 

Sales Strategy & Proposal Development

 

Tailored Solutions: Customize service offerings to meet sector-specific demands.

 

Proposal & Pitch Development: Prepare compelling proposals, presentations, and bids that highlight value propositions, ROI, and competitive advantages.

 

Market Intelligence & Competitive Analysis

 

Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector.

 

Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.

 

Collaboration & Reporting

 

Cross-Functional Coordination: Work with marketing, product, and delivery teams to ensure seamless client onboarding and service execution.

 

Sales Performance Tracking: Maintain accurate records in CRM systems, provide regular sales forecasts, and report on KPIs (conversion rates, revenue growth, pipeline health).

 

Requirements:

 

Required Skills & Competencies

 

Engineering (Electrical/Mechanical), Energy Management, Environmental Science

 

Key Certifications:

 

PMP (Energy Projects), Certified Energy Manager (CEM), LEED

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
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