Job Purpose: Responsible for ensuring smooth flow of patient journey from admission to discharge.

Duties and Responsibilities:

Liaise with both Local and International Insurance Companies to issue letters of guarantee for their clients.

Liaise with companies who have direct accounts with the Hospital.

Admitting, discharging and transferring both cash paying and credit patients.

Ensuring all admissions are done correctly by properly coding to the relevant company.

Make arrangements for transfer of patients with financial problems.

Monitoring of inpatient bills and advising insurance/other corporates when limits are reached.

Ensure all patients files are kept safely

Ensure that doctors bills are attached to the relevant patients files

Produce admissions and discharges report.

Ensure claim forms and preauthorization letters have been attached to the relevant files in the wards.

Follow up on doctors and patients to ensure they have filled and signed the claim forms and preauthorization forms.

Ensure doctors and patients have all the relevant NHIF forms and that they have filled and signed them properly.

 Qualifications:

Education

Professional qualifications such as CPA II, ACCA II

Certificate in Front Office /Customer Care Management/Client Relations/Public Relations

Computer literate.

Job Experience

Minimum 2-year work experience in service industry.

Key Competencies – Skills/ Knowledge/ Aptitude

Excellent Communication skills

Timely and accurate customer service.

Self-motivated and ability to work under pressure.

Produce quality work, with accuracy and efficiency.