About the role:

The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.

What you would be expected to do:

Convert delinquent accounts to current customers through overdue client visits and performing collection calls.

Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.

Identification, reporting and investigation of suspected Fraud or tampering cases.

Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.

Training field Agents on the key Risk processes including various collection techniques, repossession etc.

Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.

Examining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.

Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.

Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.

Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

You might be a strong candidate if you:

Hold a bachelor's Degree preferably a Criminology related course 

Have at least 2 years of experience preferably in the Collections or Fraud Identification & Investigation

Possess credit management Experience in a MFI/Bank/Fintech/PAYGO company (added advantage).

Demonstrate excellent people relations skills.

Exhibit fraud detection & Investigation skills.

Show attention to detail.

Possess advanced excel skills.

Have problem-solving abilities.

Display good communication and presentation skills.

Have good planning and Organization skills.  

Possess previous work experience in Field collections (added advantage).