You will ensure smooth, compliant, and people-centered HR operations for Educate! Kenya by leading onboarding, HR administration, benefits management, and documentation processes. Your work will directly support a positive employee experience while strengthening internal systems and compliance.

Onboarding & Exit process:

Plan and coordinate comprehensive onboarding experiences for all new hires, including schedule management, orientation meetings, welcome materials, and ensuring timely access to necessary tools and systems.

Support new hires in setting up and navigating BambooHR profiles.

Ensure all new team members are enrolled in medical and WIBA insurance by their first day.

Support offboarding processes including exit survey, interviews, clearance forms, and communication of exit details to relevant teams.

Ensure knowledge and documentation transfer during offboarding to preserve continuity.

HR Administration & Documentation:

Maintain up-to-date employee records in BambooHR, including personal information, contract details, leave balances, and any employment changes.

Conduct regular audits of employee data to ensure accuracy, completeness, and consistency with contract terms and organizational updates.

Track probation periods and proactively send timely reminders to supervisors.

Monitor employee leave balances and usage to ensure data accuracy and policy compliance.

Communicate all staff movements, including new hires, internal transfers, and exits to relevant stakeholders.

Respond to routine HR administrative queries and escalate complex issues when necessary.

Draft standard HR communications (e.g., onboarding emails, probation confirmation letters) for review and finalization by the HR manager.

Benefits Administration & Compliance:

Manage the administration of employee benefits, including medical insurance, WIBA, and other related programs, ensuring timely enrollments, removals, and invoice processing.

Serve as the primary contact with benefits providers, and lead annual reviews to benchmark offerings and ensure market competitiveness.

Stay informed on team needs and evolving benefit structures to better support employee wellness and engagement.

Ensure accurate and timely completion of statutory registrations for all new hires, (citizens and foreign nationals) are completed accurately and on time.

Contracts & Documentation:

Maintain well-organized, compliant, and easily accessible HR documentation and filing systems.

Draft standard HR communications (e.g., onboarding emails, probation confirmations) for manager review and finalization.

Regularly review and update HR Standard Operating Procedures (SOPs) to reflect current practices and ensure process consistency.

Culture & Employee Experience:

Support the implementation of culture-building initiatives, including monthly and quarterly team events, recognition programs, and celebrations.

Support team health initiatives such as wellness check-ins, birthday acknowledgments, and cross-team connection activities.

Act as a culture champion by facilitating regular feedback loops between the HR team and field/frontline staff, ensuring timely flagging of concerns and tracking actions taken.

Who You Are 

You’re a highly organized, detail-oriented, and service-driven HR professional who thrives in fast-paced environments and takes pride in ensuring smooth operations and exceptional employee experiences. You bring strong systems thinking, a proactive mindset, and a people-first approach to your work. You’re comfortable with data, love creating structure, and are excited to contribute to a mission-driven team.

The ideal candidate has:

Exceptional organizational skills: You’re confident in managing multiple HR processes at once, whether tracking contract timelines, onboarding logistics, or benefits administration.

Comfort with data and systems: You have strong Excel/Google Sheets skills and proficiency with HR systems, preferably BambooHR or similar platforms.

A proactive, self-directed approach: You take initiative, work independently, and know how to prioritize and execute on completing tasks.

Strong communication skills: You can clearly and respectfully communicate with team members at all levels and draft HR communications that are professional, timely, and aligned with organizational standards.

Collaborative cross-functional experience: You’ve worked across teams to ensure seamless coordination and follow-through on people-related processes.

A Bachelor's degree: While a degree is preferred, your skills and experience matter most.

Relevant experience: You bring 2-3 years of relevant HR, admin, or operations experience, with a demonstrated track record of supporting people and systems.

Documentation and systems mindset: You’re able to create and maintain clear, user-friendly spreadsheets, trackers, and HR SOPs that support compliance and efficiency.