Posted:Jul 29
By:Hiring Kenya
Company Details
Industry:
Retail
Description:
Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East, Africa and Asia. A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to 'create great moments for everyone, every day’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 15 international markets, employing more than 33,000 people, and achieving the highest credit rating (BBB) among privately-held corporates in the Middle East. Majid Al Futtaim owns and operates 20 shopping malls, 12 hotels and three mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, City Centre malls and My City Centre neighbourhood centres, and also four community malls which are in joint venture with the Government of Sharjah. The Company holds exclusive rights to the Carrefour franchise in 38 markets across Middle East, Africa and Central Asia, and operates a portfolio of more than 160 outlets in 15 countries.
Job Description
ROLE SUMMARY
Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage Organizational Health Index (OHI) and retain the workforce within the store.
ROLE PROFILE
- Resource availability to serve the customers and to match the customer flow in the store.
- Train, develop teams to meet the customer requirements.
- Meet, interact with customer to know their preferences to enhance their experience (NPS).
- Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store.
- Stock, Shrinkage and Waste management (Business cycle).
- Understand competition landscape and suggest improvements.
- Order fulfilment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.
- Be thoughtful about the time you spend in stores, be a merchant (be commercial).
REQUIREMENTS
- Bachelor’s degree in business administration (master's is preferred).
- 8+ years relevant experience in a similar role, 5+ years in a Retail Business.
- Excellent interpersonal and communication skills.
- Strong people and negotiation skills - capable to easily build relationships across all levels.
- Leadership skills.
- Strong and pragmatic problem solving coupled with analytical capabilities.
Education: Degree, Diploma
Employment Type: Full Time
