Job Description

The Junior Project Manager supports the execution of internal and external projects across the organization. They work with a reduced workload and receive direct, hands-on guidance from the Department Head while gaining experience in project ownership. 

Core Responsibilities: 

Manage assigned internal and external projects under the close supervision of the Department Head 

Manage internal and external projects from kickoff to completion 

Develop and maintain project plans, task lists, and timelines 

Coordinate with developers, associates, operations, and other teams to ensure on-time delivery 

Serve as the primary point of contact for client communication on assigned projects 

Track milestones, task progress, and deliverable statuses 

Identify risks, escalate issues, and track resolution steps 

Ensure that all project documentation, approvals, and communications are stored properly 

Submit and maintain weekly Capacity Reports 

Complete Service Failure Reports as applicable 

Update the New Business Report post-SOW 

Collaborate with Senior PMs when projects require escalation, strategic alignment, or resourcing support 

Build familiarity with internal project management processes, tools, and best practices 

Participate in process improvements and PM team initiatives as needed 

Qualifications

6 months to 1 year of hands-on experience in project coordination or junior project management, preferably in a fast-paced, client-facing environment.

Bachelor’s degree in Project Management, Business Administration, Computer Science, or a related field.

Basic understanding of project lifecycle, planning, tracking, and reporting tools.

Familiarity with business process outsourcing, software development cycles, or AI & automation concepts is an added advantage.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project documentation.

Comfortable working with remote teams across global time zones.

Soft Skills & Attributes

Sharp attention to detail – a hawk’s eye for the small things that matter.

Strong sense of urgency – delivers work with quick turnarounds and can gracefully juggle multiple priorities.

Excellent communicator – clear, timely, and effective in both written and verbal exchanges.

Proactive problem-solver – takes initiative and seeks solutions before problems escalate.

Collaborative team player – works smoothly with senior project managers, developers, and diverse stakeholders.

Growth mindset – open to feedback, eager to learn, and hungry to grow.

Work Ethic & Availability

Demonstrated ability to thrive in a high-speed, high-expectation environment.

Willingness to adjust working hours occasionally to collaborate with teams or clients in different time zones.

A "can-do" attitude with a willingness to go the extra mile when needed.